Phone Outage Plan

PHONE OUTAGE PLAN
  • Phones automatically turn on at 8:30 and go to night mode at 5:15 M-Th and 4:30 on Friday
  • If office loses power, network lines are cut or the phones are otherwise inaccessible (i.e. Fire alarm) during business hours:
    • Phones lines and auto-attendant will still answer
    • Forward phones according to instructions below for “Office phones down”
  • If CBO loses power
    • Phones will still ring and go to voice mails. They can be checked externally
    • Triage ACD will forward to voice mail 50434 until a person can be logged on at another office
  • In the event our SIP trunk into Cyrus One (provider lines) goes down all calls will route automatically to the answering servic

To Enable Overrides and Send Calls To Another Location
  • Dial office number from outside phone
  • When auto-attendant answers press *
  • You will be prompted for a password, enter 1140
  • The system will tell you “you have no new messages in your mailbox”, press *
  • The system will tell you “you have no messages remaining” then “to enable or disable overrides, press 3
  • You will be prompted for the ID for the Override Action you want to modify
    1. Each location has only 3 choices of where to forward their phones to
    2. These are designated codes of either 001, 002 or 003
  • Select the designated code that corresponds with the office you want to forward the phone to. (see Override Location list below)
  1. Enter the designated code + #
  2. The system will tell you “this Override is currently off, press 1 to turn it on”
  3. Once you Press 1, the system will tell you “Your request has been completed successfully”
(NOTE: Only enable one override action at a time)
To Disable Overrides And Return All Calls To home office:
Repeat process above
 (NOTE: always check that all ID’s are off)
(NOTE: Please ignore the option to record messages or menu prompts as this is handled by the CBO)
Override Locations
Call Director # (for administrative use only)
CR
 001:WPC / 002:WIS / 003: Answering service
10100
CL
 001:Med / 002:PL / 003: Answering service
23100
NC
 001:KMeth / 002:WB / 003: Answering service
17100
HU
 001:CR / 002:WPC / 003: Answering service
14100
KMETH
 001:NC / 002:KMem / 003: Answering service 
19100
KMEM
 001:KMeth / 002:NC / 003: Answering service 
20100
MED
 001:Mem / 002:CL / 003: Answering service
25100
MC
 001:KMeth / 002:NC / 003: Answering service
18100
PL
 001:CL / 002:Med / 003: Answering service
22100
TC
 N/A
24100
TB
 001:NC / 002:WB / 003: Answering service
15100
WB
 001:NC / 002:TB / 003: Answering service
16100
WPC
 001:WIS / 002:CR / 003: Answering service
12100
WIS
 001:WPC / 002:CR / 003: Answering service
11100
CBO
 N/A
21100
TRIAGE
 N/A-still on ACD can go to an office with a Hot desk phone
21101
FP
 25224 (voice Mail)
25101
HEARING CTR
 N/A
17101
Appt DID
 N/A
21102