Frequently Asked Questions

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When can I get my allergy shot?

Please click here to see when your location offers allergy shots.

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How can I make an appointment?

You may call the office nearest you but we recommend using the Online Request Service. No waiting on hold! Click here to send your appointment request now.

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Do you have extended or weekend hours?

Currently we see patients Monday through Friday. Some of our locations offer extended hours during the week.
Woodlands Pinecroft, Katy Methodist, Tanglewilde & North Cypress (add links)

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Do you see children/infants?

Yes! All of our offices see patients of all ages. Make your appointment request here.

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What is your fax number?

Please visit Our Locations page for information on our offices.

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Does your staff speak other languages? What about deaf patients?

While we have some staff members who speak different languages we do not offer interpreter services in our office. We encourage you to bring a friend or family member who can translate for you. We do provide interpreting services for our deaf patients. Please contact the office for more information.

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What do I need to do to prepare/bring to my appointment?

Please bring your driver’s license, insurance card and current list of medications you are taking.  If you have any imaging reports please bring those as well.

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My doctor is not available. Can I see a different one?

It is important for you to maintain the relationship with your provider and so we do not “switch” physicians. Many office offer Physician Assistants that are able to see certain types of appointments.

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Why did I get charged for a “surgery”? I only came for an appointment and did not have surgery.

We know this can be confusing because of the different “codes” used. Unfortunately we do not make those decisions; there are regulations in place for this. Please contact our Central Business Office for any billing questions or concerns.

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Do you take my insurance?

We take most of the major payors. There are some plans that we do not accept so please ask the office representative when you make your appointment.

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How much is my visit if I am uninsured?

We offer a self-pay discount for all patients without insurance. The discount depends on what procedures are completed during your exam. Please contact our Central Business Office for any billing questions or concerns.

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Do you provide flu shots?

No we do not. If you are looking for flu shots you should contact your primary care doctor or visit your local pharmacy.

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What if my Patient Portal password doesn’t work?

For assistance with our Patient Portal please email our Patient Portal Support Center.

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How do I access the Patient Portal?  What can I see when I log in?

Our patient portal provides you with access to several items that help you manage your healthcare. Lab/test, results, messaging and online bill payment are all a part of your portal. Click here to visit our Patient Portal.

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How Do I Get To Your Office?

We have 17 locations across the Greater Houston area. Please visit Our Locations page for more information.

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